Haibike Issues Product Recall for XDURO Race, Superrace and Urban Models

Haibike Issues Product Recall for XDURO Race, Superrace and Urban Models

Denver (February 14, 2017) – Haibike announced today a product recall on its XDURO Race, Superrace and XDURO Urban e-bikes. The voluntary recall is a precautionary step based on results of independent safety testing, which is standard procedure for all Winora Group products.

Recent product safety testing concluded the Haibike-manufactured fork used in Haibike XDURO Race, Superrace and Urban models may rupture or break prematurely when exposed to extreme forces. Given the serious risk of injury, Haibike urges consumers to cease riding all affected models and follow recall procedures detailed on the brand’s website.

The following models have been recalled:

  • Haibike XDURO Urban (2014 and 2015 models)
  • Haibike XDURO Urban RC (2016 models)
  • Haibike XDURO Race (2014 and 2015 models)
  • Haibike XDURO Superrace (2014 and 2015 models)
  • Haibike XDURO Race S RX (2016 models)
  • Haibike XDURO Urban S RX (2016 models)
Haibike has serious concerns about the safety of forks used in its XDURO Race, Superrace and Urban models
Figure 1: Haibike has serious concerns about the safety of forks used in its XDURO Race, Superrace and Urban models.

“The safety of consumers is our highest priority.” said Susanne Puello, managing director of Winora Group. “We perform extensive endurance tests at independent testing centers and some of our testing criteria are above the CPSC, ISO or EN normal standards. The results of recent tests led us to believe a recall was necessary.” 

“We are certain Winora Group’s careful planning will make for a smooth recall and hope to have our valued consumers back on their Haibikes as soon as possible,” added Puello.

Haibike informed their dealers of the recall and each dealer will be equipped with all necessary information regarding the recall procedure.

For questions on the recall, including how to ascertain which Haibikes are affected, please visit: www.haibike.com/en-US/US/service/recall.

Haibike recall inquiries:
Jason Cooper
​​6004 South 190th St. 101
Kent WA 98032
warranty@accellna.com
​​T –  800-222-5527
​​F –  800-778-5885